Order Cancellation
Need to cancel? Please reach out to our team promptly, within one hour of placing your order. Due to the high demand, orders can be canceled within this one-hour window. We work quickly to process orders, so once an hour has passed, we've already begun the preparation and processing of your order. After this point, the only option is to return the product after you receive it. If your order is in transit, we regret that we are unable to cancel it, as it has already departed from our warehouse and is on its way to you.

Incorrect Address
Chef Preserve is not liable for false/incorrect shipping information submitted by a customer. In case you made a mistake when placing your order, please contact us with the correct information within one hour so our customer service team can help rectify the issue.

Unfortunately, once the order is fulfilled, we are unable to edit the shipping address. Please ensure your shipping address is correct before finalizing your order. 

Late/Delayed shipping
Please note that Chef Preserve does not have control over shipping delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. Unfortunately, we can’t control how quickly an order arrives once it has left our warehouse.

In case your order gets lost / delayed at any step of the shipping process, we can't issue a refund since Chef Preserve incurs the shipping cost at the time of the shipment. In this instance we can only reship your order at our cost.

Refused Delivery
If the package delivery is refused and the package is sent back to our warehouse, customers are subject to a standard refusal fee of $20.00 USD. This fee will be deducted from your refund. Please ensure to contact us for return information to avoid a refusal fee.

Customs, taxes and duties:

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.